Refund policy

Updated: 07.05.2025

We love the products we’ve made, and we think you will too. If you find that you're unhappy for any reason, please do the following:

Terms of Our 30-Day Money Back Guarantee:

  • Only your first order can be returned.
  • We provide one refund per account.
  • Your 30-day period begins as soon as you have placed your first purchase.
  • All refund requests past the 30-day cut-off period will unfortunately not be eligible for a refund.
  • International returns are currently not accepted.
  • Refunds will be processed as soon as we have received the product returned back to us.
  • You must provide tracking when returning your product back to us - follow our Returns Process here.
  • Shipping costs are not covered.

You must return your product to:

Alyve Wellness

Unit 1, 6 Morie Street

London, UK

SW18 1SL

Returns Policy

For all products not covered under our Money-back Guarantee all returns are assessed on a case-by-case basis. If you’d like to return an item, please contact our Customer Care team at customercare@alyvewellness.com with a brief explanation.

To be eligible for a return:

  • Ensure it is unopened in it’s original packaging.
  • Has been purchased within the last 28 days

To request a refund:

  • Contact our customer care team to initiate a return
  • Securely package your goods to be returned
  • Ensure your order number, email and reason for return are included
  • Send tracked and provide proof of return to our customer care team

Please send all returns to:

Unit 1, 6 Morie Street
London, SW18 1SL
UK

Once we’ve received and confirmed your return, your refund will be processed promptly.