Refund policy

Updated: 01.09.2026

Alyve Refund & Returns Policy

At Alyve, we want you to feel confident when purchasing from us. Please review the refund terms below, as eligibility varies depending on the product purchased.

1. Vitamins & Supplements (60-Day Money Back Guarantee)

Our 60-Day Money Back Guarantee applies exclusively to the purchase of vitamins and supplements.

To be eligible, you must contact our Customer Care Team within 60 days of placing your initial order.

 How the 60-Day Money Back Guarantee Works

The 60 days refers to the period elapsed from your first order to allow sufficient time to test the product. Recurring and subsequent orders after this are not covered by the Moneyback Guarantee.

Only your first order is eligible for a refund. Any following orders are not eligible.

For example:

•           1 order: Your order is eligible for a refund if you contact us within 60 days of placing it.

•           2 orders: Only your first order is eligible. Your latest order is not refundable.

 

If your most recent order has already been dispatched or delivered, you will need to return it before we can process your refund. Return postage costs are the customer's responsibility.

The 60-Day Money Back Guarantee does not mean that all orders or money spent within the 60-day period can be refunded. It simply gives you 60 days from the date of your order to contact us and request a refund on your most recent eligible order.

To avoid unwanted orders or charges, we recommend keeping an eye on your Alyve account and cancelling your subscription before your next order is processed.

If you have any problems accessing your account or cancelling your subscription, please contact our Customer Care Team and we will be happy to help.

Conditions

•           The guarantee applies to one order of each product only.

•           Only your first order is eligible for a refund. Any subsequent orders are not eligible.

•           Shipping charges are non-refundable.

•           If you subscribed and had received your next order, this would not be covered by the guarantee even if under 60-days from your first purchase date.

•           If a return is required, return postage costs are the customer's responsibility.

•           Requests received more than 60 days after the relevant order date will not be eligible for a refund.

 

2. Blood Test Kits

Blood test kits are not covered by our 60 Day Money-Back Guarantee but are eligible for a refund if:

•           You contact us within 30 days of placing your order; and

•           The kit is unopened and unused.

 

Refund requests received after 30 days from the order date will not be eligible for a refund.

Conditions:Please read the test instructions carefully before processing your sample. If the instructions are not followed correctly, the test may return insufficient data.

Unfortunately, refunds are not available for tests that return insufficient data due to incorrect sample collection or processing. If a replacement kit is required, an additional charge may apply.

 

3. Digital Products & Services

Digital products and services are eligible for a refund if you contact us within 30 days of purchase and the product or service has not been accessed or used.

Refunds are not available if:

•           The digital product has been viewed;

•           The digital product has been downloaded;

•           Access to the content has been used; or

•           A booked consultation or call has already taken place.

 

Requests received more than 30 days after purchase will not be eligible for a refund.

If you experience any issues accessing your digital product or service, please contact our Customer Care Team and we will be happy to assist.

 

4. All Other Products

All other physical products are eligible for a refund if you contact us within 60 days of placing your order.

To receive a refund:

•           The product(s) must be returned to us unopened and unused.

•           Return postage costs are the customer's responsibility.

•           Refunds will be processed once the returned item(s) have been received and inspected.

 

Requests received more than 60 days after the order date will not be eligible for a refund.

 

 Returning Products

Where a return is required, we ask that customers provide proof of postage or return tracking information once the item has been sent.

This allows us to track the return and help resolve any unexpected delivery delays or issues.

Return postage costs are the customer's responsibility, so we recommend using a tracked delivery service and keeping your proof of postage until your refund has been completed.

  

Refund Processing Times

Once your refund has been approved and processed, funds will typically appear in your account within 3–5 business days.

Refunds are issued to the original payment method used for the purchase.